1. TERMS AND CONDITIONS OF SERVICE:
RATES
Reservation Confirmation: The rate presented on your reservation confirmation is intended to serve as a good faith estimate of the cost of service based on the information provided at the time of booking, and is not intended to represent the actual cost of the trip. Wait time, taxes, extra stops or additional services may change your rate. Final charges will reflect actual usage. Reservations in international markets may incur a mileage charge. Rates are subject to change without notice. EmpireCraft Limousine Service is not responsible for services delayed or not rendered due to weather or other circumstances beyond its control.
Hourly billed reservations: Hourly billed reservations are calculated from the time the vehicle leaves the garage until it returns. The standard hourly minimum is 2 hours, however certain markets or specialty vehicles may carry a higher hourly minimum.
Grace period: Delays are inevitable, which can sometimes keep customers from meeting their chauffeurs. EmpireCraft Limousine Service logistics team works hard to give chauffeurs enough time to be in position prior to reservation pick-up time. For each reservation, customers are granted a window of time to meet their chauffeurs at the requested pick-up time and location before incurring waiting time charges.
Airports pickups: EmpireCraft Limousine Service monitors all commercial airline arrivals to ensure on-time airport pickups. A forty-five (45) minute grace period is allowed on all domestic arrivals and seventy-five (75) minutes on all international arrivals. Waiting time charges will apply after the grace period and are accrued in quarter-hour increments, based on the vehicle’s
hourly rate.
Non-airport pickups: For all pickup locations other than airports, a fifteen (15) minute grace period is allowed. Waiting time charges will apply after the grace period and are accrued in quarter-hour increments, based on the vehicle’s hourly rate.
Base Rate: The base rate reflects the rate charged for transportation services, prior to gratuity, ADM, airport fees, fuel surcharge, and taxes.
Gratuity: For convenience, a discretionary gratuity is added to each reservation (industry standard of 20% base rate of vehicle). The full gratuity amount is paid directly to the chauffeur. As gratuity is a reflection of service, this charge is wholly voluntary, and can be negotiated or waived at any time.
ADM: This charge refers to a very small fraction of varying operational costs of handling and monitoring the reservation, imposed by municipal, state and federal governments, agencies and commissions, including airport, regulatory, licensing and other fees.
Airport Fee: Airport Parking and Fees are subject to change without notice, as EmpireCraft Limousine Service has no control over if and when increases will be imposed by various governmental authorities. EmpireCraft Limousine Service charges an $18.00 Airport fee for all arrivals.
Taxes: Taxes are subject to change without notification, as EmpireCraft Limousine Service has no control over if or when a tax increase may be imposed by various governmental agencies. Taxes are charged as incurred. TT/AA Tax /Port Authority, Local, State or Federal Government Implied Tax.
Tolls: This charge represents tolls that may be incurred by EmpireCraft Limousine Service between the pickup and drop-off destinations, as well as for tolls during the chauffeur’s return trip. Tolls are calculated for all flat-rate transfers based upon the most expeditious route. Tolls are billed as incurred for hourly reservations.
BCF Charge: ECLS’ TLC Base License is part of the NY Black Car Fund and all reservations within the NY Tri State area are subject to a 3% surcharge. This fee is calculated on all rate components, except tax, and is forwarded to the NYCBCF.
NY Congestion Fee: NY Congestion fee is a $2.75 surcharge applied to transportation that; both begins and ends in New York State and that begins in, ends in, or passes through the borough of Manhattan, south of and excluding 96th Street.
Fuel Surcharge (FSC): The fuel surcharge is based on the average cost of fuel at the time of the reservation, as reported weekly by the Energy Information Administration, a statistical agency of the U.S. Department of Energy. This charge will therefore increase or decrease with fuel price levels.
Extra Stops: In-route Extra Stops in the same town are $20.00, Extra Stops in a different town (in-route) are $30.00. Extra Stops in NYC are $30. Out-of-route extra stops are quoted on a case-by-case basis.
Early Morning/Late Night Surcharge: An additional charge of $25.00 will be applied to the base rate of reservations that are scheduled between the hours of 10PM and 6AM.
Child Safety Seats: EmpireCraft Limousine Service can provide child safety seats upon request. There is an additional charge of $25 per safety seat.
Cleaning Fee: A cleaning fee may be charged if a passenger smokes in the vehicle, or if any damage is done to the vehicle that will require cleaning/disinfecting services that go beyond our standard vehicle cleaning procedures.
Special Event Pricing: Reservations in markets experiencing high demand of service for traveling to or from a specific event (Special Event) are subject to vehicle rates (Pricing) and Policies that may supersede standard market Pricing and Policies, as set by EmpireCraft Limousine Service, and may also affect reservations traveling within the market but not traveling to or from the Special Event. The Special Event terms and conditions will appear in the special instructions on this confirmation.
CHANGES AND CANCELLATIONS
We understand changes or cancellations to travel plans can be abrupt or without reason. Be sure to give us adequate notice, and we’ll see you next time. Changes or cancellations for reservations can be submitted to EmpireCraft Limousine Service via e-mail at info@EmpireCraft Limos.com, the customer’s online reservation system, when applicable, on the EmpireCraft
Limousine Service website or mobile app, or by calling us directly at (877) 807-0776.
For Sedans and SUVs: A Cancellation fee equal to 50% of the total trip cost including gratuity will be charged for any cancellation that is made less than 48 hours before the scheduled pickup time. A Cancellation fee equal to the total trip cost including gratuity will be charged for any cancellation that is made less than 24 hours before the scheduled pickup time
For Oversized and Speciality Vehicles: A Cancellation fee equal to 25% of the total trip cost including gratuity will be charged for any cancellation that is made less than 14 Days before the scheduled pickup time.
A Cancellation fee equal to the total trip cost including gratuity will be charged for any cancellation that is made less than 4 Days before the scheduled pickup time.
No-shows: A reservation is considered a “No Show” if the passenger cannot be located or contacted within (a) one (1) hour for airport pickups (time begins when passenger’s plane lands) or (b) thirty (30) minutes at other pickup locations. For all No-Shows, the full trip fare, including a twenty (20) percent gratuity, will be charged. To avoid this charge, or if you are having trouble locating your chauffeur, we advise you not to leave the pick-up location on your reservation without first contacting EmpireCraft Limousine Service at (877) 807-0776.
2. USE OF PERSONAL DATA
EmpireCraft Limousine Service takes your privacy very seriously and understands the importance of knowing how your personal information is being used and shared. For more information, see EmpireCraft Limousine Service’ Privacy Policy.
3. COPYRIGHTS, TRADEMARKS AND OWNERSHIP
All content included on the Site, including text, graphics, logos, images, news, articles, software scripts and applets (collectively the “Content”), is the property of EmpireCraft Limousine Service or its affiliates, and is protected by United States and International copyright laws. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, or services obtained from the Site without
the written permission of EmpireCraft Limousine Service. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, or any exploitation, of the Site or any of the Content or software on the Site, in whole or in part, is strictly prohibited.
The trademarks, logos, and service marks (collectively the “Trademarks”) displayed on the Site are the registered and unregistered Trademarks of EmpireCraft Limousine Service and others. Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Site without the written permission of EmpireCraft Limousine Service or such third party that may own the Trademarks displayed on the Site. Your misuse of the Trademarks displayed on the Site, or any other Content on the Site, except as provided in these Terms, is strictly prohibited. EmpireCraft Limousine Service will aggressively enforce its intellectual property rights to the fullest extent of the law.
4. DISCLAIMER OF WARRANTIES AND LIABILITY
EmpireCraft Limousine Service does not warrant or make any representations regarding the use or the results of the use of the materials in the Site in terms of their correctness, accuracy, reliability, or otherwise. EmpireCraft Limousine Service, its respective affiliates and/or its suppliers may make improvements and/or changes to the Site at any time.
All information, software, and services on the Site are provided “as is” without warranty of any kind either express or implied. EmpireCraft Limousine Service, its respective affiliates and/or suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services including, without limitation, all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement.
In no event shall EmpireCraft Limousine Service, its affiliates and/or its suppliers be liable for any direct, indirect, punitive, incidental, cover, special, or consequential damages or loss of profits arising out of or in any way connected with the use of the Site or with the delay or inability to use the Site, or for any information, software or services obtained through the Site, or otherwise arising out of the use of the Site, whether based on contract, tort, strict liability or otherwise, even if EmpireCraft Limousine Service, its respective affiliates and/or suppliers has been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability of consequential or incidental damages, the above limitation may not apply to you.
5. SECURE AND LAWFUL USE
You agree to comply with and abide by any security measures or systems implemented from time to time by EmpireCraft Limousine Service in connection with the Site, including but not limited to passwords or encryption mechanisms (such as digital certificates). As a condition of your use of the Site, you also warrant to EmpireCraft Limousine Service that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any materials that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or
otherwise violate any law.
EmpireCraft Limousine Service will fully cooperate with any law enforcement authorities or court order requesting or directing EmpireCraft Limousine Service to disclose the identity of anyone posting such information or materials.
6. USE OF EmpireCraft Limousine Service’ ONLINE SERVICES
The Site is provided solely for assisting EmpireCraft Limousine Service’ customers in making legitimate reservations, retrieving online ride receipts or otherwise transacting business with EmpireCraft Limousine Service, and for no other purposes. You agree to be financially responsible for all of your use of the Site as well as for use of your account by others, including
without limitation, minors living with you. You agree to supervise all usage by minors of the Site under your name or account. You also warrant that all information supplied by you or members of your household in using the Site is true and accurate. You understand that overuse or abuse of the reservation request facilities of the Site may result in your being denied access to such facilities.
Any rights not expressly granted herein are reserved.
EmpireCraft Limousine Service may at any time without notice revise these Terms by updating this page. You are bound by any such revisions and should, therefore, periodically visit this page to review the then current Terms. Your use of EmpireCraft Limousine Service’ services indicates your acceptance of these Terms.